Hospitality

From the front desk to room 412, every call answered like a guest is on the line

For hotels, resorts, restaurant groups and the companies that manage them. Room phones, wake-up calls, housekeeping radios replaced by extensions, and guest texting, driven by your property-management system and hosted in the United States.

Opera · Mews · CloudbedsRoom phonesWake-up callsGuest textingMulti-propertyReservations overflow

PMS

Check-in turns the room phone on

Integration with Opera, Mews and Cloudbeds. Check-in sets the guest's name on the room phone and enables outside dialing; check-out clears it, posts call charges to the folio and resets voicemail.

Guest services

Wake-up calls that confirm

Guests set wake-up calls from the room phone or the front desk sets them. The system calls, retries, and alerts the desk if a room does not answer. Every attempt is logged.

Texting

Text the guest, from the hotel's number

Pre-arrival details, "your room is ready", late checkout offers and a two-way line to the desk during the stay. Consent captured at booking; STOP honored automatically.

Operations

Housekeeping and maintenance groups

Housekeeping, maintenance and security carry the mobile app instead of radios. Room status codes dialed from the room phone update the PMS. Ring groups reach whoever is on shift.

Revenue

Reservations line with overflow

The property answers first. After 20 seconds, the central reservations team or your answering partner takes the call with the property's name on screen. Nothing goes to voicemail during booking hours.

Portfolio

One system across every property

Each hotel keeps its own numbers, menus and hours. Owners and management companies get one console, one bill, and one report across all of them, with roles per property.

Day to day

Built for a lobby, not an office

  • Room phones that just workSIP room sets from Yealink and Grandstream, provisioned by room number. Speed keys for the desk, housekeeping, dining and emergencies.
  • Emergency calls from any room911 dials direct with the room's dispatchable location, and the front desk is notified instantly, as the law requires.
  • Do-not-disturb and voicemail per stayGuests set DND from the phone. Voicemail is wiped at checkout, automatically.
  • Restaurant and bar linesReservations and takeout queues with hold music you choose, hours per outlet, and texting for "your table is ready".
  • Events and group bookingsTemporary extensions and direct numbers for a conference or a wedding, gone when it is over.
  • Reporting for the GMAnswer times by shift, calls per outlet, wake-up completion, texting volume, by property or across the portfolio.
Sample flow · 120-room hotel main line
  1. 1
    Inbound to +1 512 555 0180Returning guest matched in the PMS; profile shown at the desk
  2. 2
    Menu · "Reservations, Front desk, Dining, Events"Dial a room number at any time to reach a guest (desk approval during quiet hours)
  3. 3
    Reservations → property ring groupFront desk and manager on duty, 20 s
  4. 4
    Overflow → central reservationsScreen pop shows "Riverside Inn · 120 rooms · rate plan: Spring"
  5. 5
    Front desk → desk phones + housekeeping app after 30 sNobody misses a guest in the lobby because the desk stepped away
  6. 6
    Dining → restaurant queue · hours per outletClosed: text back a reservation link from the restaurant's number
Wake-up calls, DND and room status run on separate schedules and never depend on the main line being free.

Why domestic matters here

Guest data stays in the United States

Guest names, phone numbers, texts and call recordings are stored in US regions only. When something breaks at 11 p.m. on a Friday with a full house, a US-based engineer answers the phone.

3PMS integrations, more on request
< 60 sTo reach an engineer by phone
1Console across every property
0International hops for guest data

Tell us about the property

Rooms, outlets, PMS and the phones you have today. We will come back with a plan and a price in two business days.

Talk to an engineer