Why domestic
Where your phone system lives matters again
Voice is the one channel every organization still answers in real time. Who writes the software, who picks up when it breaks and where the recordings sit are not footnotes. At NGVoIP all three are in the United States, and the company is veteran-owned and operated.
Development
Written here, operated here
The platform is designed, written and run by one engineering team in Texas. There is no outsourced tier of developers between your request and the code, and no third-party vendor holding the keys to a core component.
Support
An engineer, in your time zone
Support is staffed by US-based engineers who can change your configuration, read your logs and escalate to the people who wrote the code, on the same call. We do not operate an offshore tier one.
Hosting
Three US regions, zero hops
Media, signaling, recordings, messages and backups stay in Virginia, Texas and Oregon. Traffic between regions rides private US links. We publish this in the contract, not just on the website.
Veteran-owned and operated
Service is the habit we brought with us
NGVoIP was founded by a US military veteran and is run by a team with service in its background. That shows up in the small things: we answer the phone, we tell you exactly what broke, and we fix the thing instead of the ticket.
For public-sector buyers, veteran-owned status also opens procurement paths. Ask us about cooperative purchasing vehicles and set-aside programs your agency can use.
- Named engineer on every accountYou know who to call, and they know your call flows.
- Plain-language incident reportsWhat happened, when, who was affected, what changed so it will not repeat.
- Published availabilityMonthly uptime by region, on a status page you can subscribe to.
- US-citizen staff for sensitive accountsAvailable for agencies and health systems whose policies require it.
Four generations of the business phone
Each generation moved the phone system somewhere new. This one moves it home.
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Generation 1
Copper and key systems
Analog lines from the phone company, a key system on the wall, a technician for every change.
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Generation 2
PRI and the on-premises PBX
Digital trunks and a proprietary PBX in the closet. Powerful, expensive, and tied to one building.
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Generation 3
Hosted SIP and self-hosted software
SIP trunks and software PBXs like 3CX. Cheaper and flexible, but you still run a server, patch it and hope the vendor keeps its license terms.
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Next generation
NGVoIP
Cloud-native, API-first, apps on every device, and every component built, supported and hosted in the United States.
Region status
Three regions. One country.
Every customer is homed in one region with a warm standby in a second. Failover is automatic and stays inside the United States. Nothing about your phone system touches infrastructure abroad.
Ask us the hard questions
Where is my data? Who can see it? Who answers at 2 a.m.? We like these questions. Bring them.