Government
Phones that meet the statute, hosted in the country that wrote it
For state, county and municipal agencies that need E911 compliance per desk, defensible records retention and a support line answered by US citizens. NGVoIP is veteran-owned, built in the United States and runs only on US infrastructure.
E911
Dispatchable location, per desk
Every phone and app carries a validated address with building, floor and room. 911 dials direct with no prefix, and your front desk and security office get a notification with the caller's location, as Kari's Law and RAY BAUM's Act require.
Records
Retention schedules and legal holds
Recordings, voicemail and texts follow retention rules you set per department. Place a hold on any line or date range for a public-records request or litigation, and export with chain-of-custody metadata.
CJIS
Built for CJIS environments
Encrypted in transit and at rest in your region, MFA for every administrator, audit logging of every access, and US-citizen support staff with background checks available for law-enforcement accounts.
Controls
FedRAMP-aligned, StateRAMP path
Our control set is mapped to NIST 800-53 moderate. We supply the system security plan, data-flow diagrams and vendor questionnaires your security office needs, and we are pursuing StateRAMP authorization.
Support
US-citizen support, in your time zone
Agencies whose policy requires it get a named support team of US citizens, reachable by phone, with an escalation path to the engineers who run the platform. No offshore tiers.
Buying
Veteran-owned, cooperative-ready
Our veteran-owned status qualifies for set-aside and preference programs in many states. We also sell through cooperative purchasing vehicles so you can skip a full RFP. Ask us which apply to your agency.
Day to day
The things an agency actually does with a phone system
- Emergency and mass notificationOne action calls and texts every employee, or every resident on a list, with a recorded message and confirmation tracking.
- After-hours and on-call routingPublic works, animal control and utilities rotate on-call duty by schedule, with escalation if nobody answers.
- Department main lines and queuesClerk, tax, permits and utilities each get a menu and queue with wait times and callbacks. Supervisors see them live.
- Council and court linesRecorded public lines with automatic retention, and private lines that are never recorded.
- Texting residentsAppointment confirmations and permit updates from your main number, with consent tracked and STOP honored automatically.
- Hot desking across buildingsStaff sign in to any phone at the annex, the courthouse or the service center and it becomes theirs.
- 1Inbound to +1 512 555 0100Caller ID lookup; known residents matched to the CRM
- 2Schedule check · Mon–Fri 8:00–17:00Holidays from the county calendar; closed → after-hours menu
- 3Menu · "Clerk, Tax, Permits, Utilities, Directory"Barge-in enabled; Spanish on 9; repeat after 6 s
- 4Queue · Permits (4 agents, longest idle)Position announced every 60 s; callback offered after 3 min
- 5Overflow → Clerk queue after 8 minRecording on; retention 3 years (records schedule GR-1025)
- 6Unanswered → departmental voicemailTranscribed; emailed to permits@; logged for records
Paperwork, handled
What your security and procurement offices will ask for
We keep the answers current so your review does not stall on us.
System security plan
NIST 800-53 moderate mapping, updated each release.
Data-flow diagrams
Where media, recordings and messages go. All of it inside the US.
Vendor questionnaires
HECVAT, SIG and your state's own forms, pre-filled.
Accessibility
VPAT for the console and apps; TTY and RTT supported.
Talk to someone who has read your RFP
Send us the requirements and an engineer will walk through them with you, line by line.